Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices.
To be eligible to purchase Items on this Website customers must:
1. Be the holder of a valid debit/credit card.
2. Warrant that the personal information, which customers are required to provide when placing an order is true, accurate and current in all respects.
Customers agree not to impersonate any other person or entity or to use a false name or a name that the customer is not authorised to use. By using this site customers agree to comply with, and be bound by, these Terms. HANDMADEAROUND may from time to time change these Terms at its sole discretion. By using this Website after any such change(s), customers agree to comply with, and be bound by, the Terms as changed.
Colour clarity will depend upon customers’ own personal monitors and HANDMADEAROUND therefore cannot guarantee that the colour of the actual item is absolutely accurate. Customers should read through these Terms before placing an order.
Making A Purchase
When a customer orders an Item from HANDMADEAROUND the customer is offering to buy it for the price stated, subject to these Terms. The customer will be guided through the process of placing an order by a series of instructions on the Website. The customer places an order for Items from the Website by completing the online order process. Once a customer has placed an order, they will receive an email from HANDMADEAROUND, acknowledging the exact details of the order.
Unless HANDMADEAROUND notifies the customer that their order has not been accepted, or the customer has cancelled their order in accordance with the Returns policy set out below, HANDMADEAROUND’s acceptance of the customer’s order and the completion of the contract between the customer and HANDMADEAROUND will take place when the customer receives an email from HANDMADEAROUND confirming the Items they have ordered.
HANDMADEAROUND’s acceptance of the customer’s order will be deemed complete and received by the customer at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by the customer shall apply regardless of whether, for reasons outside HANDMADEAROUND’s control, the customer has not received that email.
HANDMADEAROUND takes all reasonable care to make its Site secure. HANDMADEAROUND does not store customers’ credit card details on its systems, however all other details will be fully encrypted and only used to process the order which the customer has initiated.
Furthermore, HANDMADEAROUND will take all reasonable care, in so far as it is in its power to do so, to keep the details of customers’ orders and payments secure, but in the absence of negligence on HANDMADEAROUND’s part, HANDMADEAROUND cannot be held liable for any loss the customer may suffer if a third party procures unauthorized access to any data the customer provides when accessing or ordering from the Site.
The customer’s credit card company may undertake an additional security check to confirm it is the customer making the order. HANDMADEAROUND will retain the legal ownership of the Items until full payment has been made by the customer, and such payment has been received by HANDMADEAROUND. Legal ownership of the Items will immediately revert to HANDMADEAROUND if it refunds any such payment to the customer.
HANDMADEAROUND aims to deliver the customer’s chosen items to the place and person of their choice, in perfect condition and in the shortest possible time. HANDMADEAROUND provides delivery methods that are subject to a thorough quality control process in order to ensure complete customer satisfaction.
Please order from HANDMADEAROUND with enough lead-time to prevent any loss or disappointment resulting from the delivery time, as HANDMADEAROUND cannot be responsible for this.
The default processing time frame for In Stock items is usually between 1 and 3 working days.
Estimated delivery times are to be used as a guide only and commence from the date the order is processed. HANDMADEAROUND is not responsible for any delays caused by any local customs clearance processes.
Estimated delivery times in business days:
Europe: 3-5 days
USA and Canada: 4-7 days
Everywhere else: 6-10 days
Europe: 1-2 days
USA and Canada: 2-3 days
Everywhere else: 2-4 days
If the customer’s order cannot be delivered within the time-frame specified at the time the order is placed, HANDMADEAROUND will notify the customer and try to rectify the situation as quickly as is practically possible.
Returns & Exchanges
RETURNS AND REFUNDS
• You can return an item within 14 days from delivery.
• You need to contact us at [email protected] to authorize your return.
• Accepted returns can only be credited to the original payment method.
• Original shipping charges will not be refunded.
• If you would like to exchange sizes, all you need to do is return your original order and send a request for the size that you need.
• Exchange items are sent within 5 days from the return delivery.
HOW TO RETURN AN ITEM
• For reasons related to customs, goods cannot be returned from a different country from that to which they were delivered.
• All items must be sent back to the designer’s atelier in the original packaging provided.
• Please provide us with tracking details so we can monitor the package.
• All items returned unmarked, unworn and in the original and undamaged packaging.
• Items must not be soiled.
• You cannot return items that have been made to order or customized for you.
HANDMADEAROUND and its designers shall have no liability to the customer for any failure to deliver goods they have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Copyright & Trademarks
All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of HANDMADEAROUND Ltd., and is protected by international copyright laws.
The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are the registered and unregistered marks of HANDMADEAROUND Ltd., are protected by international trade mark laws. All or any other trade marks not owned by HANDMADEAROUND Ltd., that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by HANDMADEAROUND Ltd.
Neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without HANDMADEAROUND Ltd.’s prior written consent.
These terms and conditions, together with the current HANDMADEAROUND website prices, delivery details and HANDMADEAROUND contact details, set out the whole of the agreement relating to the supply of the goods to customers by HANDMADEAROUND. These terms and conditions cannot be varied except in writing signed by a director of HANDMADEAROUND.
Customers’ use of this Website and any purchase by them of any Item from HANDMADEAROUND shall be governed by Bulgarian law and the customer hereto submits to the exclusive jurisdiction of the Bulgarian courts.